Privacy Policy

1. Introduction

At Ashma Creations, we are committed to safeguarding the privacy of our website visitors, customers, and partners. This Privacy Policy details how we collect, use, disclose, and protect your personal information when you visit our website, inquire about our handcrafted pipe cleaner flowers, or place custom orders.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with any of the terms outlined here, please refrain from using our website or providing us with your personal data.

2. Information We Collect

We collect information that helps us deliver a personalized and seamless experience. The types of personal information we may collect include:

• Contact Details: Your name, email address, phone number, and WhatsApp details when you fill out forms, contact us, or request custom flower bouquets.
• Order & Delivery Information: Shipping address, billing details, and recipient information required to craft, pack, and ship your handmade creations.
• Inquiry Content: Information you share with us regarding your design preferences, color palettes, custom bouquet layouts, or flower pot selections.
• Usage & Device Data: Technical details such as your IP address, browser type, operating system, and pages visited, collected automatically through cookies and logging tools to optimize website performance.

3. How We Use Your Information

We use your personal data to power our artistic creations and provide customer support, specifically to:

• Process, confirm, and update you on standard and custom orders.
• Collaborate with you via WhatsApp or Email for design approvals and custom commissions.
• Deliver your handcrafted products safely to your door via our trusted delivery partners.
• Respond to your inquiries, feedback, and customer service requests.
• Maintain, analyze, and enhance the functionality and security of our website.

4. Information Sharing & Disclosure

We respect your privacy and will never sell, rent, or trade your personal information. We only share your data with trusted partners under the following circumstances:

• Delivery Partners: Sharing your name, phone number, and address with shipping carriers to ensure accurate delivery of your orders.
• Legal Obligations: Disclosing details if required to do so by Indian law or to protect the rights, property, and safety of Ashma Creations and our users.
• Service Providers: With hosting companies and analytics services that help operate our platform, under strict confidentiality agreements.

5. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, monitor site usage, and remember your preferences. Cookies are small text files placed on your device.

You can choose to disable cookies through your browser settings; however, please note that doing so may prevent certain interactive features of our website from functioning correctly.

6. Data Security & Retention

We implement administrative and technical security measures designed to protect your personal information from unauthorized access, loss, or alteration.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, handle custom order histories, comply with tax/legal obligations, or resolve active disputes.

7. Your Rights

You have control over your personal data. Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete personal information.
• Request the deletion of your personal details from our records, subject to outstanding order completions or legal requirements.
• Opt-out of communications at any time.

To exercise any of these rights, please contact us directly at the email listed below.

8. Third-Party Links

Our website may contain links to social media platforms (like Instagram) or third-party web services. We do not control, and are not responsible for, the privacy practices or content of these external platforms. We encourage you to read their respective privacy policies before sharing any information.

9. Children's Privacy

While we create whimsical pipe cleaner flowers and family-friendly crafts, our website services are intended for use by individuals who are at least 18 years old (or the legal age of majority in their jurisdiction). We do not knowingly collect personal data from children. If we discover a child under 13 has provided us with personal information, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory standards. The "Last Updated" date at the bottom will represent the most recent changes. We advise you to review this page periodically to stay informed about how we protect your information.